FREQUENTLY ASKED QUESTIONS

Unlimited Club Lanes - reserved for our Unlimited Club members, uses License Plate Readers to get you through the line quicker. Click HERE for more information on our Unlimited Clubs. You'll be glad you did.

Cashier Lane - staffed during all open hours by one of our Crew Members who will help you select which wash best suits your needs. Also, used for purchasing gift cards or signing up for the Unlimited Club.

We offer three wash options. The BEST, BETTER, and GOOD. Our GOOD wash is a standard wash while our BEST wash sits on top with all the bells and whistles to ensure a not just a clean car but a protected one as well.

Yes! We use only the best when it comes to equipment and products. We also have a full-time maintenance crew that keeps everything running smoothly. However, please use care with modified vehicles and aftermarket accessories. Please see a crew member if you have any questions or concerns.

The washing system was specifically designed for Rocket Wash to accommodate the greatest variety of vehicles on the road today. Unfortunately, there are some vehicles that cannot be washed in our tunnel. Because a safe washing experience for all is our greatest concern, specific guidelines must be followed when determining if a vehicle can be washed at Rocket Wash. If you have questions regarding your vehicle, please do not hesitate to contact us. Here is a list of what we cannot wash:

- Trailer hitches that cannot be removed prior to the wash. The wash material is too gentle for them and it can damage our equipment.

- Vehicles with hitch-mounted bike, ski, wheel chair or equipment carriers

- Vehicles more than 7’ tall

- Trucks with dual rear tires

- Vehicles with permanently affixed tri-pod style mirrors

- Vehicles with excessive mud and mud clumps, sandy or gritty dirt or heavy ice buildups

- Trucks or vans with ladders, ladder racks, oversized antennas, square bumper guards, winches, tires that extend outside of the body of the vehicle or vehicles with oversized "mudding" tires affixed to the rear of the vehicle

- Trucks with fifth wheel hitch receivers

- Vehicles with previous damage, such as rusted out holes, loose trim, loose metal, etc.

- Some full-sized vans or other oversized vehicles such as Hummer H1s (we can wash Hummer H2s and H3s)

What our customer is responsible for:

- Antennas or CB’s

- Bug shields

- Roof racks (bike, ski, luggage, etc.)

- Modified or non-factory equipment

- Running boards and louvers

- Existing damage (rust, cracks, loose moldings or mirrors, etc.)

7 feet.

Any loose debris in an open truck bed can be thrown from the bed and become a hazard to your truck as well as other vehicles in the wash, especially in the drying chamber.

No. Your car’s finish is lubricated with eco-friendly cleaning solutions and cleaned using only specially formulated closed cell foam & soft cloth that is even softer than the rags that you would use if you washed your car yourself. These cloths are engineered to supply just the right amount of lubricity to prevent excessive friction and prevent holding materials from previous vehicles that would damage your vehicle.

It is made of a specially formulated closed cell foam that is safe and gentle on your car’s surface.

Protectant is a solution applied in the tunnel and provides a sacrificial barrier between your car’s clear coat and everyday elements that your vehicle encounters. Since the protectant is sprayed on, it is able to get behind trim and into corners. It also is fine enough to fill in the microscopic pores and scratches in your clear coat finish. We advise getting a new application every couple of weeks.

The tunnel wash is specifically designed and finely tuned to remove dirt and road grime from the surface of your car. It is not designed to remove ice, snow, bird droppings, road tar and tree sap. Removing these would require far more friction than would be healthy for your car’s finish. In fact, we request that you remove snow and ice from your vehicle before coming to the car wash. Excess snow and ice can damage our tunnel equipment. It is also unsafe to drive your vehicle with a buildup of snow and ice.

When temperatures are close to zero degrees, washing your car may cause more problems than it solves. During the wash process, water can enter door handles, locks, mirrors, and seals. If that water freezes afterward on the road, it can lead to stuck doors, damaged components, or costly repairs.

Rapid temperature changes can also be harmful. Pouring warm water over a windshield or windows that are frozen from winter driving can stress the glass and increase the risk of cracking.

Most importantly, operating car wash equipment and working with water on near zero degree days creates unsafe conditions for staff and customers alike. Slippery surfaces, cold temperatures, and frozen equipment pose serious safety risks.

For these reasons, we recommend waiting until temperatures rise above zero degrees before washing your vehicle. Protect your car—and keep everyone safe.

No. Our carwash will keep to the highest quality no matter how busy we are. To clean and beyond in two minutes!

Thank you for frequenting Rocket Wash! We offer the following discount opportunities:

Unlimited Wash Plans - our greatest discount opportunity for weekly washers! Click HERE to learn more.

A wipe down is not included with any of our exterior wash packages. We've invested much time and energy developing a vehicle drying system that will do its job and actually dry your vehicle in the wash process.

We accept your thanks, but no tips please. Our price is our price, no matter what services you purchase or the make/model that you drive. We feel it is our responsibility, not yours, to provide our team with competitive wages and a full set of benefits.

We accept credit cards as well as cash transactions. Cash is accepted only at our cashier lane. Our attendant will assist you with your wash selections and payment options. Membership plans are credit/debit only.